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How fg33 Handles Your Personal Information

This page sets out exactly what data fg33 collects when you open an account, make a deposit via bKash, Nagad or Rocket, or browse the lobby — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and session controlsData retention policyYour right to request changes
fg33 How fg33 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review, update or request removal of personal data held on your fg33 account, our support team handles privacy requests directly. We treat data requests as priority tickets — send the request from the email address registered to your account so we can verify your identity before making any changes.

Team online

Live Chat

Start a live chat session from your account dashboard. Confirm your registered mobile number and we will pull up your data record within the same session.

Email Support

Send your data request to our support address from your registered email. Include your account username so the privacy team can locate your record quickly.

Account Settings

Some data preferences — including marketing contact and cookie consent — can be adjusted directly inside your account settings without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

fg33 applies a set of consistent data practices across every part of the account journey — from the first registration step through to withdrawal verification. The four areas below cover the key ways we handle your information and how you stay in control of it.

Encryption and Storage

Account data and payment records — including bKash and Nagad wallet identifiers — are stored with SSL encryption. Only authorised internal teams can access sensitive fields, and access is logged.

Cookie and Session Data

We use session cookies to keep you logged in and analytical cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time without affecting your account balance.

Data Retention Period

Account records are kept for as long as your account remains active and for a period after closure as required by the applicable legal framework for your region. After that period, data is deleted or anonymised.

Your Access and Correction Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion where permitted. Rights vary depending on your local law and eligible region.

Common Questions About Your Privacy on fg33

These are the privacy questions we hear most often from account holders. If something specific to your situation is not covered here, reach out via live chat or email from your registered account.

We collect your name, email address, mobile number and, when required, identity documents for verification. Payment wallet identifiers like your bKash or Nagad number are recorded to process transactions.

Your wallet number is shared only with the payment processor needed to complete a transaction — bKash, Nagad or Rocket as applicable. We do not pass it to advertisers or unrelated third parties.

Send a data access request from your registered email address to our support team. We verify your identity first, then provide a summary of the personal data fields held on your account.

Yes. Submit a deletion request via live chat or email. Note that some data must be retained for the legally required period under the applicable rules for your region before it can be removed.

Session cookies keep you logged in; analytical cookies help us see how the lobby is used on your device. You can block or clear cookies in your browser settings — this will not affect your account balance or wallet link.

Contact us immediately via live chat from your account dashboard or by email from your registered address. Describe the concern clearly and our privacy team will review and respond as a priority.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.